The questions people actually ask us — switching, rates, Solar Club®, Discount Advantage Rates, billing and who to call when you need a hand.
Yep. Eligible Alberta customers can switch electricity, natural gas or both to Tassa. No new wires or pipes — your local utility keeps delivering the energy, while Tassa becomes your retailer.
Nope. Switching retailers is paperwork, not construction. Your energy keeps flowing and your local utility still looks after the physical delivery system.
Discount Advantage Rates are lower rates when you provide the prudential — a refundable security deposit — yourself instead of Tassa covering it. Tassa pays 3% annual interest on your deposit, and you get it back when you leave, as long as your account's in good standing.
Learn about Discount Advantage →Solar Club® is an electricity option for eligible Alberta micro-generators. The current HI rate is 40.00¢/kWh and the LO rate is 5.45¢/kWh, allowing customers to align their electricity rate with periods when they are exporting more solar generation or importing more electricity.
Explore Solar Club® →RateSwitch™ is an optional Solar Club® service that uses Pre-Bill Data to automatically switch between the Variable rate and the Solar Club® HI rate when beneficial. Customers can also manage Solar Club® rate changes themselves through My Account if they prefer to make their own switching decisions.
Yes. Businesses using less than about 250,000 kWh per year can generally use Tassa’s published energy plans and online signup. Larger businesses should contact Tassa through the Business Energy page so their usage profile can be reviewed and a customized fixed rate approach can be discussed.
See Business Energy →Pretty much - Tassa serves eligible customers across Alberta wherever competitive retail service is available.
For account, billing and general customer questions, use Tassa’s Customer Care team. The Contact page lists the current phone number, email address, hours and billing address. Existing customers can also use My Account for available self-service account functions.
Contact Customer Care →Tassa keeps this page focused on the questions customers most often need before choosing a plan. More detailed billing, meter, moving and account information is available in the expanded customer FAQ on Tassa’s account-services website.
View the detailed customer FAQ →